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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first thing you should do is press the Help button, which is visible on each page. A pop-up menu will appear. It comprises in-depth info about all the operations that you can perform on the page in question. Each context menu opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a rich array of tutorial videos clarifying how to use our web hosting Control Panel. They're designed for those of you who would like to see how things are getting done instead of just reading articles. Thus, anyone can swiftly get to know our web hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the solution you are looking for, take a look at our extensive Frequently Asked Questions database, which includes questions asked by real individuals and offers real solutions. We periodically update our FAQ section with new articles so as to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the solution you need in the Frequently Asked Questions database either, you can get in touch with our great team of client support engineers available 24/7 and eager to assist you with any question. Each trouble ticket you submit will be answered within 1 hour (the average trouble ticket response time is about 20 minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 97926

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com